English
PesanOne is a WhatsApp AI CRM for Malaysian SMEs
Every customer message gets answered — even while you sleep. PesanOne connects your business
WhatsApp to a single inbox that works alongside AI, built by Fizlow Enterprise.
The problem
Customers rarely leave because of your price. They leave because they had to wait. On WhatsApp,
people expect a near-instant reply, and when one doesn't come they simply open a chat with another
seller. Meanwhile the same questions repeat all day: stock, price, delivery, payment. One phone
number means one person managing the whole inbox, and anyone who asked last night is never
followed up.
What it actually does
AI auto-reply
The AI is trained on your own training data and behaviour instructions — your FAQs, your tone,
your policies. It replies in Malay, in your business's voice.
Multi-number inbox
Manage more than one business WhatsApp number in a single inbox. Every conversation stays tied
to the number it came from.
Auto follow-up sequences
Customers who asked but haven't bought receive follow-ups on the sequence you define. No more
manual lists or relying on memory.
Human handover
When a customer asks for a person, or sends payment proof, the AI steps back and hands the
conversation over to you.
Scenario Lab
A test playground for your AI. Try real customer questions and scenarios, inspect the answers,
and improve your training data without touching live conversations.
Per-message cost ledger
Every message processed has its cost recorded, so you can see exactly where your conversation
spend goes.
How it works
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Sign up and connect a number
Create your account at app.pesanone.com and connect your business WhatsApp number.
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Train the AI on your business
Add FAQs, pricing, delivery and payment policies, and behaviour instructions for tone and limits.
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Go live and monitor
Watch conversations, take handovers, and review the per-message cost ledger.
Pricing
Pricing will be announced. We are still finalising PesanOne packages and won't publish a number
before it is final. Placeholder: no price, message limit, or package name shown on
this page is confirmed.
Message us on WhatsApp at +60 11-1311 7943 for current details.
FAQ
Do I need the official WhatsApp API (Cloud API)?
PesanOne is built for business WhatsApp numbers running on the official API, because that is what
makes auto-reply, follow-ups and multi-number inboxes work reliably. Your number has to be
registered with the API provider, and most businesses need help with that step — we help you
through registration and connection. Not sure whether your number qualifies? Ask us first.
Is it suitable if my business needs to stay Shariah-neutral?
PesanOne is a software tool for managing customer enquiries. It does not impose a business model,
does not process financing, and does not offer financial products. Your policies, sales terms and
how you treat customers are entirely yours, set through your training data and behaviour
instructions.
Who owns my conversation and training data?
Your data is your data. Conversations and the training data you upload are used to run your
PesanOne account — not to serve third parties. You can update or remove your training data from
inside the app at any time. See our
privacy notice and
terms of service for the full
detail.
How long does setup take?
It depends on how quickly your WhatsApp API registration completes and how much training data you
need. Some businesses start with a basic set and add the rest later. For an honest estimate for
your business, message us at +60 11-1311 7943.
How is the per-message cost calculated?
PesanOne records the cost of each processed message in the cost ledger, so you can see the
breakdown yourself instead of receiving one unexplained bill. WhatsApp API question costs and AI
processing costs are charged separately. We don't state specific rates on this page because they
vary — ask us for current rates before you start.